30-Day Money-Back Guarantee

At Emerald Integrations, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we make returns and refunds extremely simple.

Any complete, "like new" item returned within 30 days from the delivery date can be returned for a full refund less the original cost of shipping. All items or packages shipped free of charge will be subject to a $15.00 shipping fee/deduction of original shipping charge. If returned items are not in like-new condition, then Emerald Integrations may refuse a return or charge a restocking fee of 10% - 20%. Items not in like-new condition include but are not limited to: items missing original item packaging, opened software or media items, used items, installed items, abused, or physically damaged items, items missing parts, items damaged due to improper return shipping, items with a different serial number or defaced serial number, pre-cut wire, made-to-order items, and special-order items. All returns must be shipped back in a shipping carton, items cannot be shipped back in product boxes. Should you have any questions about our return procedure, please don't hesitate to contact us.

 

Product Exchange

Should you find your product is defective or would like to exchange it for a different/compatible item, rest assured, we are here to help; follow the instructions below to set up your exchange. We will cover the replacement shipping costs and ship out the functioning/compatible system right away to avoid any installation related delays. 

 

Return Instructions:

 

Step 1 - Get a Return Merchandise Authorization (RMA)

To initiate a return, please follow these steps:

1. Gather your Order Number by retrieving it from your email confirmation.
2. Contact us by emailing returns@emeraldintegrations.com with the subject line "RMA Request." In the email body, provide the reason for the return, being as specific as possible.

 

Step 2 - Use Your RMA to Return Your Product

Once your email is reviewed, we will send you a reply containing your RMA details and return instructions. Please carefully read and follow these instructions to ensure your return or exchange is processed smoothly.

Please note, a Return Request form will be included as a PDF attachment and needs to be included in the return box. 

 

Step 3 - Pack Your Item(s) Carefully

Prepare your return package by following these steps:

1. Place the item(s) along with all original packaging, including the instruction manual and accessories, in the box.
2. Enclose your original invoice or a copy of your order confirmation email.
3. Enclose the Return Request Form.

 

Step 4 - Ship Your Return

Ship your package to our return center using the address provided in the RMA email and the shipper of your choice. To ensure your item(s) are received in resalable condition, please note:

• Items should not show signs of use or wear, and they should be in their original packaging.
• Items returned in original boxes are subject to a restocking fee.

 

How Will I Know if You've Received My Return?

Once your return reaches our facility, it will be reviewed by our Warehouse Quality Assurance department. You can expect notification regarding your return or exchange within 10-15 days.

 

How Long Does it Take Emerald Integrations to Process My Return and Refund?

The refund process can take up to 21 business days. Please note the following:

• The original shipping amount will not be refunded.
• A deduction of the original shipping fee will be applied to items initially shipped free of charge.
• Upon completion of your refund, you will receive an email notification with a reference number. This notification will confirm that your funds have been reverted back to your original method of payment.

 

FAQs (Frequently Asked Questions)

Do I need an RMA number for my return?

- No, you don't need an additional RMA number. Your order number will serve as the RMA number for your return.

Can I return items that have been used?

- Yes, you can return used items. However, please note that a restocking fee of 10% to 20% may apply to used items.

Who covers the return shipping cost?

- The return shipping fee is the responsibility of the customer.

Can I exchange my item instead of getting a refund?

- Yes, we offer the option to exchange items. Please follow the same return process and specify your preference in your return email.

 

Return Disclaimer

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return. 

 

Installation Disclaimer:

Who is responsible for installation charges?

- This product is sold to be installed by the individual making the purchase.  If the customer decides to have the installation done be a professional, it is the customer's responsibility to negotiate and pay any charges related to installation.  

- Emerald Integrations is in no way liable or responsible for any installation charges or damages you have accrued in the process of having the product installed in your vehicle. We will not cover any installation related fees regardless of compatibility or functionality issues. We apologize for the inconvenience. 

 

 

 

Thank you for choosing Emerald Integrations. If you have any questions or concerns about our return process, please don't hesitate to reach out to our dedicated customer service team at returns@emeraldintegrations.com.

 

 

 Still have questions?

Visit our contact us page and let us know how we can assist you?