SHIPPING

At Emerald Integrations, our goal is to provide you with a seamless and satisfying shopping experience. Here's a rundown of our shipping process:

 

Processing and Same Day Shipping:

Orders processed before 3:00 PM PST are eligible for same day shipping, provided the items are in stock. Our dedicated team works diligently to pack and prepare your order for shipping as quickly as possible. Orders processed after 3:00 PM PST will be shipped out on the next business day.

 

Free Shipping:

We're excited to offer free shipping on all orders. No matter the size of your purchase, enjoy the convenience of having your items delivered to your doorstep without any additional shipping fees.

 

Domestic Shipping:

Choose from a range of shipping options for our domestic customers, including standard, expedited, and overnight delivery. Our partnerships with trusted carriers ensure your package arrives securely and on time.

 

International Shipping:

Our international customers can select from shipping options through reliable carriers such as USPS, UPS, and DHL. This flexibility ensures a secure and timely delivery to your location.

 

Determining Shipping Prices:

To find precise shipping prices for your order, simply add the desired items to your shopping cart and input your address information during checkout. You'll then be presented with various shipping methods along with their corresponding prices.

 

Shipping Confirmation and Tracking:

Upon shipment, we'll send you a shipping confirmation along with tracking information. This empowers you to keep track of your package's journey.

 

Defective or Incompatible Items:

For items that are defective or incompatible and require an exchange, please review our returns policy at RETURNS. We're here to assist you throughout the process. We cover the exchange shipping charges and will issue a return label via email.

 

Lost or Stolen Items: In the unfortunate event that your item is lost or stolen during transit, please follow these steps:

1. Contact the shipping carrier and submit a claim.
2. File a report with your local law enforcement agency.
3. Reach out to us at shipping@emeraldintegrations.com, providing both the claim documentation and the police report.

 

Our team will review the submitted documents and work towards resolving the issue promptly.

 

 

At Emerald Integrations, we prioritize a seamless shopping experience, including efficient and secure shipping. For any inquiries or assistance with your order, our Customer Support team is always available to help. Your satisfaction is our utmost concern.